Shipping policy
WHERE WE SHIP
Currently, we offer shipping within the United Arab Emirates and other Middle Eastern countries. We have also recently added selected international shipping destinations and are actively working to expand our delivery services worldwide.
Please note:
- We do not ship to PO Boxes or forwarding addresses.
- For delivery, please provide a contact person's name, delivery address, and a valid phone number.
- Failure to provide correct information may significantly delay the processing and shipping of your order. Please ensure accurate and complete details to facilitate smooth delivery.
DELIVERY TIMES
We generally process orders from Monday to Friday and strive to ship them within 24 hours. Shipments within Dubai typically arrive within 1-2 business days, while deliveries to other Emirates generally take 2-3 days. Deliveries to GCC countries usually take 4 to 5 working days, and international shipping to other destinations generally takes 4-6 business days depending on the country. All shipping times exclude customs clearance procedures and delays.
Please be aware:
- We do not ship orders on Saturday and Sunday.
- Delays or variations in delivery times may occur due to courier delays, unforeseen circumstances, or extreme weather conditions.
SHIPPING COST
Shipping rates are calculated automatically at checkout based on your delivery address, package weight, dimensions, and order contents. Depending on your destination, you may choose from different shipping carriers and service levels. Available shipping options, estimated transit times, and shipping charges will be displayed during checkout before you complete your purchase.
Free Shipping
We offer complimentary standard shipping on qualifying orders:
- United Arab Emirates: Orders of AED 300 or more
- GCC Countries: Orders of AED 3,500 or more
If your order qualifies, the free shipping option will automatically appear during checkout.
Complimentary shipping is provided by Dive Gear Zone for eligible orders. For free shipping orders, the shipping carrier and service are selected by Dive Gear Zone based on the destination, package size and weight, available shipping services, transit times, and overall delivery efficiency. The free shipping option shown at checkout reflects the most appropriate standard shipping service available for your order.
Delivery times are estimates provided by our shipping partners and begin once your order has been dispatched. Typical delivery times are 1–2 business days within the UAE and 4–10 business days for GCC destinations.
If your order is time-sensitive or you prefer a specific carrier or shipping service, you may select one of our paid shipping options during checkout.
Free Shipping Exclusions
Free shipping is not available for orders containing any of the following:
- Lead weights
- Scuba cylinders
- Rebreathers
- CO₂ absorbent
- Diver Propulsion Vehicles (DPVs / scooters)
- Gas boosters
- Equipment maintenance or servicing
In addition, certain heavily discounted products, selected clearance items, oversized or heavy products, and some high-volume orders may not be eligible for free shipping.
If an order contains any item that is excluded from the free shipping program, the entire order will not qualify for free shipping.
VAT, Taxes & Customs Duties Notice
Orders shipped outside the UAE are subject to local import duties, customs clearance fees, VAT, or other taxes imposed by the destination country.
These charges are not included in the product price or shipping cost and are the sole responsibility of the customer.
Any applicable fees will be collected directly by the courier or local customs authority upon delivery.
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At Dive Gear Zone, we proudly ship scuba diving equipment and water sports products to customers around the world. Before placing an international order, we recommend reviewing the information below regarding customs procedures, import duties, taxes, and possible additional charges that may apply in your destination country. For more information please review our Import Duties, Taxes & Customs Information |
SHIPMENT CONFIRMATION AND ORDER TRACKING
Once your order has shipped, you will receive a notification via email that contains all details regarding your shipment including tracking number.
UNSUCCESSFUL DELIVERY ATTEMPTS
It is your responsibility to ensure availability at the provided delivery address. If the shipping company is unable to deliver the shipment after several unsuccessful attempts, the package will be returned to us. We will then initiate a store refund for your order. Please note that in such cases, shipping costs will be borne by you, even if the order originally qualified for free shipping.
OUT OF STOCK ITEMS
In very rare instance if an item marked In Stock is out of stock, we will contact you and if agreed, the item will be shipped as soon as we receive them from our suppliers.
SPECIAL ORDERS POLICY
CANCELED ORDERS
If the order has already been shipped and a cancellation is allowed, it will be your responsibility to pay the complete shipping and handling charges.
CHANGES TO THIS DELIVERY AND SHIPPING POLICY
divegearzon.com reserves the right to update this shipping policy at any time. We encourage users to regularly check this page for any changes to stay informed. You acknowledge and agree that it is your responsibility to review this shipping policy periodically and stay informed of any modifications.
QUESTIONS OR CONCERNS?
If you have any questions or need assistance, please contact us via email at info@divegearzone.com Ensure all your inquiries are addressed before placing your order. Or Contact Us (Send a Message)