Shipping policy
WHERE WE SHIP
Currently, we offer shipping within the United Arab Emirates and other Middle Eastern countries. We have also recently added selected international shipping destinations and are actively working to expand our delivery services worldwide.
Please note:
- We do not ship to PO Boxes or forwarding addresses.
- For delivery, please provide a contact person's name, delivery address, and a valid phone number.
- Failure to provide correct information may significantly delay the processing and shipping of your order. Please ensure accurate and complete details to facilitate smooth delivery.
DELIVERY TIMES
We generally process orders from Monday to Friday and strive to ship them within 24 hours. Shipments within Dubai typically arrive within 1-2 business days, while deliveries to other Emirates generally take 2-3 days. Deliveries to GCC countries usually take 4 to 5 working days, and international shipping to other destinations generally takes 4-6 business days depending on the country. All shipping times exclude customs clearance procedures and delays.
Please be aware:
- We do not ship orders on Saturday and Sunday.
- Delays or variations in delivery times may occur due to courier delays, unforeseen circumstances, or extreme weather conditions.
SHIPPING COST
Shipping rates are calculated automatically at checkout based on your delivery address, package weight, dimensions, and order contents. Depending on your destination, you may choose from different shipping carriers and service levels. Available shipping options, estimated transit times, and shipping charges will be displayed during checkout before you complete your purchase.
FREE SHIPPING
Smart, Multi-Layer Free Shipping System
We use a smart, multi-layer shipping system designed to offer free shipping on eligible orders based on your delivery destination, order value, and product eligibility.
We recommend adding different products to your cart and checking the available shipping options at checkout using your actual delivery address. Depending on your destination, selected products, and total order value, you may qualify for free shipping even if some individual items are below the minimum order threshold.
For example, certain products are individually eligible for free shipping and are marked accordingly on our website. If you add one of these items to your cart, the free shipping option may appear at checkout even if the order total is below the regional minimum. Additionally, if your combined order value reaches the applicable free shipping threshold, other eligible items in the same order may also qualify for free shipping.
Free Shipping Thresholds
We offer complimentary standard shipping on qualifying orders according to the following thresholds:
- United Arab Emirates: Orders of AED 300 or more
- GCC Countries: Orders of AED 3,500 or more
- Middle East and Central Asia: Orders of AED 4,500 or more
- Rest of the World: Orders of AED 5,500 or more
How to Qualify
If your order qualifies for free shipping, the applicable free shipping option will automatically appear during checkout.
Please note that free shipping eligibility may vary depending on the destination, product selection, and applicable shipping conditions. Some products may be excluded from order-value-based free shipping due to their size, weight, or shipping costs, even if the order meets the relevant minimum threshold.
For the best results, we recommend checking your final shipping options at checkout before completing your purchase.
Complimentary shipping is provided by Dive Gear Zone for eligible orders. For free shipping orders, the shipping carrier and service are selected by Dive Gear Zone based on the destination, package size and weight, available shipping services, transit times, and overall delivery efficiency.
Delivery times are estimates provided by our shipping partners and begin once your order has been dispatched. Typical delivery times are 1–2 business days within the UAE, 4–6 business days for GCC and 5-7 business days for other destinations.
Need Faster Shipping?
If you need your order delivered faster, contact us at info@divegearzone.com or reach out through our website chatbot.
Our team will be happy to help you find the fastest, most suitable, and most cost-effective shipping option available for your destination and order.
Let us help you get your diving gear as quickly and conveniently as possible!
Free Shipping Exclusions
Free shipping is not available for orders containing any of the following:
- Lead weights
- Scuba cylinders
- Rebreathers
- CO₂ absorbent
- Diver Propulsion Vehicles (DPVs / scooters)
- Gas boosters
- Equipment maintenance or servicing
In addition, certain heavily discounted products, selected clearance items, oversized or heavy products, and some high-volume orders may not be eligible for free shipping.
If an order contains any item that is excluded from the free shipping program, the entire order will not qualify for free shipping.
VAT, Taxes & Customs Duties Notice
Orders shipped outside the UAE are subject to local import duties, customs clearance fees, VAT, or other taxes imposed by the destination country.
These charges are not included in the product price or shipping cost and are the sole responsibility of the customer.
Any applicable fees will be collected directly by the courier or local customs authority upon delivery.
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At Dive Gear Zone, we proudly ship scuba diving equipment and water sports products to customers around the world. Before placing an international order, we recommend reviewing the information below regarding customs procedures, import duties, taxes, and possible additional charges that may apply in your destination country. For more information please review our Import Duties, Taxes & Customs Information |
SHIPMENT CONFIRMATION AND ORDER TRACKING
Once your order has shipped, you will receive a notification via email that contains all details regarding your shipment including tracking number.
UNSUCCESSFUL DELIVERY ATTEMPTS
It is your responsibility to ensure availability at the provided delivery address. If the shipping company is unable to deliver the shipment after several unsuccessful attempts, the package will be returned to us. We will then initiate a store refund for your order. Please note that in such cases, shipping costs will be borne by you, even if the order originally qualified for free shipping.
OUT OF STOCK ITEMS
In very rare instance if an item marked In Stock is out of stock, we will contact you and if agreed, the item will be shipped as soon as we receive them from our suppliers.
SPECIAL ORDERS POLICY
CANCELED ORDERS
If the order has already been shipped and a cancellation is allowed, it will be your responsibility to pay the complete shipping and handling charges.
CHANGES TO THIS DELIVERY AND SHIPPING POLICY
divegearzon.com reserves the right to update this shipping policy at any time. We encourage users to regularly check this page for any changes to stay informed. You acknowledge and agree that it is your responsibility to review this shipping policy periodically and stay informed of any modifications.
QUESTIONS OR CONCERNS?
If you have any questions or need assistance, please contact us via email at info@divegearzone.com Ensure all your inquiries are addressed before placing your order. Or Contact Us (Send a Message)