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All prices include 5% VAT for UAE orders. For orders shipped to other countries, VAT is not applied at checkout.

Enjoy Free Shipping for Orders Over 300 AED within the UAE - Hassle Free Returns Available for 14 Days

Shipping policy

SHIPPING COST

FREE SHIPPING on orders above AED 300 within UAE!

 

    WHERE WE SHIP

    Currently, we offer shipping within the United Arab Emirates and other Middle Eastern countries. We have also recently added selected international shipping destinations and are actively working to expand our delivery services worldwide.

    Please note:

    • We do not ship to PO Boxes or forwarding addresses.
    • For delivery, please provide a contact person's name, delivery address, and a valid phone number.
    • Failure to provide correct information may significantly delay the processing and shipping of your order. Please ensure accurate and complete details to facilitate smooth delivery.

     

    DELIVERY TIMES

    We generally process orders from Monday to Friday and strive to ship them within 24 hours. Shipments within Dubai typically arrive within 1-2 business days, while deliveries to other Emirates generally take 2-3 days. Deliveries to GCC countries usually take 4 to 5 working days, and international shipping to other destinations generally takes 4-6 business days depending on the country. All shipping times exclude customs clearance procedures and delays.

    Please be aware:

    • We do not ship orders on Saturday and Sunday.
    • Delays or variations in delivery times may occur due to courier delays, unforeseen circumstances, or extreme weather conditions.

    VAT, Taxes & Customs Duties Notice

    Orders shipped outside the UAE are subject to local import duties, customs clearance fees, VAT, or other taxes imposed by the destination country.
    These charges are not included in the product price or shipping cost and are the sole responsibility of the customer.

    Any applicable fees will be collected directly by the courier or local customs authority upon delivery.

    SHIPMENT CONFIRMATION AND ORDER TRACKING

    Once your order has shipped, you will receive a notification via email that contains all details regarding your shipment including tracking number.

     

    UNSUCCESSFUL DELIVERY ATTEMPTS

    It is your responsibility to ensure availability at the provided delivery address. If the shipping company is unable to deliver the shipment after several unsuccessful attempts, the package will be returned to us. We will then initiate a store refund for your order. Please note that in such cases, shipping costs will be borne by you, even if the order originally qualified for free shipping.

     

    OUT OF STOCK ITEMS

    In very rare instance if an item marked In Stock is out of stock, we will contact you and if agreed, the item will be shipped as soon as we receive them from our suppliers.

     

    SPECIAL ORDERS POLICY

    Items that are not typically stocked and are ordered specifically for customers are considered special orders. Special orders are final sale and non-refundable. Please note that these items may also require an extended delivery time.

    For information on expected delivery times, please contact us in advance at info@divegearzone.com

     

    CANCELED ORDERS

    If the order has already been shipped and a cancellation is allowed, it will be your responsibility to pay the complete shipping and handling charges.

     

    CHANGES TO THIS DELIVERY AND SHIPPING POLICY

    divegearzon.com reserves the right to update this shipping policy at any time. We encourage users to regularly check this page for any changes to stay informed. You acknowledge and agree that it is your responsibility to review this shipping policy periodically and stay informed of any modifications.

     

    QUESTIONS OR CONCERNS?

    If you have any questions or need assistance, please contact us via email at info@divegearzone.com Ensure all your inquiries are addressed before placing your order. Or Contact Us (Send a Message)
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