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All prices include 5% VAT for UAE orders. For orders shipped to other countries, VAT is not applied at checkout.

Enjoy Free Shipping for Orders Over 300 AED within the UAE - Hassle Free Returns Available for 14 Days

Refund policy

We offer a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags still attached, and in its original packaging. You’ll also need the receipt or proof of purchase.

To initiate a return, please contact us at info@divegearzone.com. If your return is accepted, we will provide you with a return shipping label and instructions on how and where to send your package. Please note that items sent back to us without prior authorization will not be accepted.

If you have any questions regarding returns, feel free to reach out to us at info@divegearzone.com


DAMAGES AND ISSUES 
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you have received the wrong item. This allows us to promptly assess the issue and resolve it accordingly.


EXCEPTIONS / NON-RETURNABLE ITEMS
Certain types of items cannot be returned, like:

  • Items purchased during sales periods or items that are permanently discounted, such as 'Pick of the Week' or ....
  • Pre-ordered items (Eg. Custom BCs, wings, pockets, dry-suits, lights)
  • Items that were sent in for servicing / repair / replacement services.
  • Items that were assessed to be clearly damaged during usage / user issue.
  • Items Purchased with gift cards.

Please get in touch if you have questions or concerns about your specific item.

 

REFUNDS (IF APPLICABLE)
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 15 to 20 business days or store merchandise credit if you like. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 20 business days have passed since we’ve approved your return, please contact us at info@divegearzone.com.

Any defective item or incorrect shipment will be replaced at no shipping charge to you, otherwise shipping costs are not refunded. If the order is returned by the carrier as undeliverable or refused, the refund amount will be reduced by both the outbound and inbound actual shipping costs from the order. 

If we collected sales tax at the time of the purchase, we will refund the tax as appropriate. However, if taxes and duties were paid to a third party such as a local government, courier service, postal service, or customs house you must contact whomever you paid to request any potential refund of taxes and duties. We are not responsible for refunding any monies paid that we did not ourselves collect at time of purchase.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

 

RETURN IN-STORE

If you prefer, you may return any merchandise directly to the customer service desk at our retail store location.

 

NON-REFUNDABLE FEES

The following fees are non-refundable and will be deducted from the customer’s refund amount when applicable. By completing a purchase on our website, you agree to these conditions:

1. Payment Gateway Processing Fees (Shopify, Stripe, or Other Gateways)

Payment processing fees charged by Shopify Payments, Stripe, or any other payment gateway are non-refundable.

When a refund is issued, these fees are not returned to us by the payment processor; therefore, they will be deducted from the refund total.

2. Original Shipping Costs

All outbound shipping costs are non-refundable, including shipments that originally qualified for free shipping.

If free shipping was applied, the actual outbound shipping cost will be deducted from the refund.

3. Return Shipping Costs

Customers are responsible for the full cost of return shipping.

If a return shipping label is provided by us, the return shipping fee will be deducted from the refund amount.

4. Undeliverable or Refused Shipments

If an order is returned by the carrier as undeliverable, unclaimed, or refused, the refund amount will be reduced by:

 - The outbound shipping cost

 - The inbound return shipping cost

- Any additional carrier or handling fees incurred

5. Taxes and Duties Paid to Third Parties

Any taxes, customs duties, brokerage fees, or government charges paid to couriers, customs authorities, or postal services are non-refundable.

Requests for refunds of these fees must be made directly to the third party that collected them.

 

HOW TO RETURN ITEMS

To initiate a return, please contact us at info@divegearzone.com. Please include your order number, which can be found in your order confirmation email.

Upon contacting us, you will receive a Return Number (RN) and the return address. Please note that the customer is responsible for the cost of return shipping. If the returned items originally qualified for free shipping, the original shipping amount will be deducted from your refund.

Please ensure to write the RN number clearly on the outside of your shipping box.

Once we receive your return and inspect the product, we will approve your return and process your refund. You will be notified once your return has been processed. Please allow up to 15 to 20 business days from the date we receive your return for your refund to be credited.

 

QUESTIONS OR CONCERNS?

If you have any questions or need assistance, please contact us via email at info@divegearzone.com Ensure all your inquiries are addressed before placing your order. Or Contact Us (Send a Message)

 
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