Frequently Asked Questions (FAQ)
1. What types of scuba diving gear do you offer?
We offer a wide range of scuba diving equipment, including gear for sport diving, technical diving, CCR diving, and sidemount diving. Our inventory includes masks, fins, wetsuits, BCDs, regulators, tanks, dive computers, and more.
2. Do you ship internationally?
Currently, we provide shipping exclusively within the United Arab Emirates. However, we are in the process of expanding our shipping services to include the GCC, the Middle East, and international territories. More Info
3. When you will dispatch my order?
We will dispatch your order within 6 to 48 hours from the receipt.
4. How can I track my order?
Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your order through our website or the carrier’s website.
5. Is my credit card transactions safe?
Yes, Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
6. What payment methods do you accept?
We accept various payment methods including major credit cards (Visa, MasterCard, American Express, Apple Pay), PayPal.
7. What is your return policy?
We accept returns within 14 days of purchase for items that are unused, in their original packaging, and accompanied by a receipt. Please refer to our Return Policy page for detailed information on how to process a return.
8. Do you offer warranties on your products?
Yes, all of our products come with a manufacturer's warranty. Warranty periods and terms vary by product and manufacturer. Please check the product details or contact us for specific warranty information.
9. How do I choose the right size for my scuba gear?
We provide detailed sizing charts for each product on our website. If you need additional assistance, our customer service team is available to help you choose the right size. Contact Us
10. Can I get my scuba gear serviced through your store?
Yes, we offer servicing for a wide range of scuba gear, including regulators, BCDs, and dive computers. Please contact our customer service for more details and to arrange for servicing.
11. Do you offer any training or certification courses?
We partner with several reputable dive centers and instructors in the UAE and GCC regions. Contact us for recommendations and referrals.
12. Are there any special offers or discounts available?
We frequently offer special promotions and discounts. We offer the following special promotions and discounts:
- Free Shipping for Orders Over 1000 AED within the UAE
- A 10% discount applies to the first order, except for CCR and CCR components.
- Pick of the Week: You can enjoy discounted items every week, chosen randomly from all our products. Every week, we offer some gear with mega deals for a limited time and quantity. Check the 'Pick of the Week' category each week to enjoy these deals.
Subscribe to our newsletter and follow us on social media to stay updated on the latest deals and offers.
13. How can I contact customer service?
You can reach our customer service team via email at info@divegearzone.com, by phone at +971-52 674 0991, or through our live chat feature on the website. Our team is available to assist you with any questions or concerns.